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COVID-19: DON'T PANIC

KEEP YOURSELF SAFE & INFORMED

Our Guests' Safety Always Our Top Priority


Dear Prospective Guest!


Much like you, we have been monitoring the recent developments with the coronavirus (COVID-19) situation. We all need to remain well informed, prepared, calm and determined. While this is a serious public health and safety issue, we must keep in mind that it is temporary.

Per Vermont Governor's recent Executive Order 01-20 and related Directives prohibiting on-premises food and drink consumption and declaring the closure of hospitality businesses, Heart of the Village Inn is temporarily closed and unable to offer our delightful accommodations and breakfasts until April 15, 2020 (though this could be extended).


ALWAYS A CLEAN & SAFE PLACE

We assure you that Heart of the Village always has and will continue to offer a safe and healthy experience in our inn when we reopen again.

  • We've always been sticklers for cleanliness, and have redoubled efforts to keep our B&B clean, following recommendations from the Centers for Disease Control and Prevention (CDC).
  • We practice rigorous cleaning procedures throughout the entire property - from the entryway where all guests' outside shoes remain away from clean interior space, to meticulously cleaned en suite bathrooms, to regularly sanitized door lock keypads and other surfaces.
  • Our food safety practices are exhaustive and thorough.
  • We practice personal hygiene techniques that are effective at combating viruses, such as frequent and vigorous handwashing with soap and water for at least 20 seconds.

To us, this is not a new routine and has always been our personal standard.


CANCELLATIONS & RESCHEDULING

We are unfortunately not able to offer any preferential cancellation terms if travel plans are canceled due to a personal decision. However, our cancellation policy has been updated to include certain COVID-19-related Force Majeure situations. Regardless of cancellation reasons, all travelers must follow the standard cancellation process through the website they made their booking on. We will work with you to reschedule your visit as described in our policies and with your specific situation in mind.


STAY TUNED

We are closely following developments and will post additional updates as circumstances change.

We look forward to your visit!


Rose & Anatoly
POSSIBLE CHANGES TO OUR OPERATING PROCEDURES BEYOND APRIL 2020:

A gradual transition to "B&Business as usual" may require limited interaction and continued social distancing between innkeepers and guests past April 15, 2020:

  • Breakfast may still be temporarily discontinued. If that is the case, no food or drink whatsoever may be consumed in our Breakfast rooms.
  • Innkeepers will not be entering guest rooms during your stay. 
    • Fresh towels & toiletries will be dropped off outside of your room door.
    • Guests will be responsible for transferring their trash to the dumpster and used linens to the linen bin on a daily basis.
TAKE PROPER PRECAUTIONS BEFORE/DURING YOUR STAY:

  • If you haven't already, we recommend you read online all the advice available regarding sanitation and hygiene and make it part of your daily routine.
  • If you are still planning your trip and research your options, book your stay with us with confidence.
  • If you made a reservation for a stay with us and are ill, please stay home.
  • Pack/bring hand sanitizers & tissues for personal use.
  • During your visit/stay at Heart of the Village Inn: 
    • Sanitize hands with alcohol hand wash before entry.
    • Use tissues to capture any coughs or sneezes.
    • Regularly wash hands.
    • Keep a sensible distance from each other and avoid contact.
ADDITIONAL RESOURCES: