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COVID-19: WE ARE IN FOR SOME WILD TIMES

KEEP YOURSELF SAFE & INFORMED

Our Guests' Safety Always Our Top Priority



Dear Prospective Guest!


Much like you, we have been monitoring the recent developments with the coronavirus (COVID-19) situation. We all need to remain well informed and hope for the best. Rest assured that we will take good care of our guests, like we always have.

Vermont Governor's Executive Order 01-20 and related Addendums/Directives adversely impacted Vermont hospitality, travel, and event businesses. Please familiarize yourselves with any relevant information directly

Several important things to keep in mind:
  • Any applicable restrictions imposed by Vermont authorities on any individuals and any enforcement of such restrictions are between the state of Vermont and said individuals.
  • The State of Vermont currently requires individuals seeking to stay at Vermont lodging properties between May 22, 2020, and June 15, 2020, to sign an affidavit stating they have met 14-day quarantine requirements BEFORE arriving at the property. We are merely required to collect said affidavits and do not participate in any related verification process.
  • While we do collect a certain amount of personal data as part of the reservation process, we protect all such data and do not share it with anyone unless we are legally required/forced to do so.
  • We do not require our guests to wear face coverings. Our guests may choose to do so for their own reasons. We will need to be able to properly ID our guests at check-in.
  • Any establishment that offers food or drink is not *permitted* to offer on-premises indoor consumption of food or drink until at least June 15, 2020. This directive prohibits us from offering our delightful breakfasts in our breakfast rooms. However, outdoor enjoyment of our custom-made breakfasts on our 2-table covered porch is perfectly fine. Should our guests choose to skip breakfast with advance notice submitted no later than 6:00 pm the night before, we will issue an applicable refund.
  • We use an enhanced approach to cleaning and disinfecting. We cannot make any guarantees, nor can anyone else.

Please familiarize yourself with the excerpts below:
VT Agency of Commerce and Community Development: Stay Home Stay Safe Sector-Specific Guidance (upd. May 15, 2020)
  • Effective May 22, lodging operators... may resume limited lodging operations with specific health and safety requirements, and occupancy/capacity limits, for the purpose of serving Vermont residents and non-residents who can verify they have met the 14-day quarantine requirement. All reservations from out of state guests who cannot first meet the mandatory 14-day quarantine requirements must be cancelled through June 15, 2020. The State may require similar reservations to be cancelled beyond June 15th. Guests must complete their self-quarantine in Vermont BEFORE arriving at a lodging property, accommodation or short-term rental. The lodging property, accommodation or short-term rental shall not be used by visitors from out-of-state as a location to complete their initial quarantine.  Operators may require a copy of a Vermont drivers license or a signed document from the guest(s) attesting they meet the quarantine requirement.
  • All guests must complete a health questionnaire, which could be completed via phone or electronic means such as email, upon check-in. Any guests that exhibit signs of illness or COVID-19 symptoms upon arrival may not be allowed to check in. If symptoms begin during their stay they must be asked to leave and return home if possible. If departure is not possible, guests must self-isolate for the remainder of their stay and the Vermont Department of Health must be contacted immediately.
  • Food service may only be offered... in compliance with current restaurant guidance.
  • Operators must maintain an easily accessible log of customers and their contact information for 30 days in the event contact tracing is required by the Health Department.
  • As per Addendum 9, online reservations that were suspended may now resume for stays and events occurring on or after June 15, 2020. This date may be amended or extended. The directive in Addendum 7 that lodging providers must post a prominent notice on their web platforms which advises potential guests that reservations for lodging in Vermont that is deemed essential by the Executive Order will only be accepted by phone to screen for validity remains in effect.


ADDENDUM 14 TO EXECUTIVE ORDER 01-20 [Extension of State of Emergency Declared March 13, 2020; Be Smart/Stay Safe] Dated: May 15, 2020
  • On-line reservations may be resumed as of the date of this Addendum for stays beginning May 22, 2020. Lodging providers... shall clearly post a prominent notice on their web platforms which advises potential guests of the health and safety requirements currently applicable to lodging... in Vermont.
  • Lodging may be provided for... Vermont residents and others who certify self-quarantine for a minimum of 14 days prior to lodging overnight in Vermont.


ADDENDUM 13 TO EXECUTIVE ORDER 01-20 [Play Smart and Play Safe: Restart Phase V] Dated: May 6, 2020
  • Outdoor facilities are only open to Vermonters and those who have met the 14-day quarantine requirement.
  • Reduce high contact surfaces and common areas, including closing waiting areas, removing picnic tables, closing play structures.
  • Close indoor facilities that require in-person transactions (such as lobbies).


A
DDENDUM 11 TO EXECUTIVE ORDER 01-20 [Work Smart & Stay Safe -- Restart VT: Phase II] Dated: April 24, 2020
  • No one may enter if they have symptoms of respiratory illness.

  • Customers and the public in general, are encouraged to wear face coverings over their nose and mouth any time they are interacting with others from outside their households.
  •  Businesses and non-profit and government entities may require customers or clients to wear masks.


ADDENDUM 9 TO EXECUTIVE ORDER 01-20 [Extension of State of Emergency...] Dated: April 10, 2020
  • The Executive Order and all Directives and Addenda issued thereunder shall continue in full force and effect until midnight on May 15, 2020, at which time the Governor, in consultation with the Vermont Department of Health and the Department of Public Safety/Division of Emergency Management shall assess the emergency and determine whether to amend or extend the State of Emergency.
  • Addendum 7 to the Executive Order is hereby supplemented to authorize lodging operators to immediately accept reservations for stays and events occurring on or after June 15, 2020; provided, however, the Governor, in consultation with
    the Commissioner of VDH and the Commissioner of DPS/VEM, shall assess the emergency and determine whether to amend or extend this date.


ADDENDUM 7 TO EXECUTIVE ORDER 01-20 [Quarantine Restrictions on Travelers Arriving in Vermont] Dated March 30, 2020

  • Any person, resident or non-resident, travelling into Vermont for anything other than an essential purpose, must immediately self-quarantine for 14 days or the balance of 14 days dating from the day of arrival.
  • Visitors are instructed not to travel to Vermont if they are displaying symptoms or if they are travelling from cities and regions identified as COVID-19 "hot spots," including, among others, the states of Florida and Louisiana and the cities of Detroit, Chicago and New York City. In addition, residents of New York, New Jersey and Connecticut should stay in their home states in strict compliance with CDC travel guidance issued Saturday, March 28, 2020.
  • For the purpose of clarifying Stay Home/Stay Safe as it relates to the suspension of lodging operations, "lodging" shall include, but not be limited to, hotels, motels, bed and breakfasts, inns, short term rentals, such as those made available through VRBO, Homeaway, AirBnb and other services, parks for recreational vehicles and campgrounds, all public and private camping facilities including those managed by the Vermont Department of Parks and Recreation. Any person, resident or non-resident, travelling into Vermont for anything other than an essential purpose, must immediately self-quarantine for 14 days or the balance of 14 days dating from the day of arrival.
  • Visitors are instructed not to travel to Vermont if they are displaying symptoms or if they are travelling from cities and regions identified as COVID-19 "hot spots," including, among others, the states of Florida and Louisiana and the cities of Detroit, Chicago and New York City. In addition, residents of New York, New Jersey and Connecticut should stay in their home states in strict compliance with CDC travel guidance issued Saturday, March 28, 2020.
  • For the purpose of clarifying Stay Home/Stay Safe as it relates to the suspension of lodging operations, "lodging" shall include, but not be limited to, hotels, motels, bed and breakfasts, inns, short term rentals, such as those made available through VRBO, Homeaway, AirBnb and other services, parks for recreational vehicles and campgrounds, all public and private camping facilities including those managed by the Vermont Department of Parks and Recreation.
  • Except as otherwise set forth herein, this Addendum to the Executive Order shall take effect upon signing and shall continue in full force and effect until April 15, 2020, at which time the Governor, in consultation with the Vermont Department of Health, the Agency of Human Services and the Department of Public Safety/Division of Emergency Management shall assess the emergency and determine whether to amend or extend this Order.


ADDENDUM 6 TO EXECUTIVE ORDER 01-20 [Stay Home/Stay Safe] Dated: March 24, 2020:
  • Effective Wednesday, March 25, 2020 at 5 p.m., subject to closures and limitations provided in prior orders, all businesses and not-for-profit entities in the state shall suspend in-person business operations.


ADDENDUM 2 TO EXECUTIVE ORDER 01-20 [ORDER PROHIBITING ... ON-PREMISES CONSUMPTION OF FOOD AND DRINK] Dated: March 16, 2020
  • Effective Tuesday, March 17, 2020 at 2:00 p.m. and continuing in full force and effect until April 6, 2020, any restaurant, bar, or establishment that offers food or drink shall not permit on-premises consumption of food or drink





ALWAYS A CLEAN & SAFE PLACE

We assure you that Heart of the Village always has and will continue to offer a safe and healthy experience in our inn when we reopen again.

  • We've always been sticklers for cleanliness, and have redoubled efforts to keep our B&B clean and disinfected. Our disinfection cleaning standards are based on recommendations from experts and government health organizations.
  • We practice rigorous cleaning procedures throughout the entire property - from the entryway where all guests' outside shoes remain away from clean interior space, to meticulously cleaned en suite bathrooms, to regularly sanitized door lock keypads and other surfaces.
  • Our food safety practices are exhaustive and thorough.
  • We practice personal hygiene techniques that are effective at combating viruses, such as frequent and vigorous handwashing with soap and water for at least 20 seconds.

To us, this is not a new routine and has always been our personal standard.


CANCELLATIONS & RESCHEDULING

By now, we expect that travelers are aware of the risk of further COVID-19 spread and of the risk they are taking when making new travel plans and reservations. Therefore all reservations will be treated according to standard our policies and procedures. We are unfortunately not able to offer any preferential cancellation terms if travel plans are canceled due to a personal decision. However, our Cancellation Policy has been updated to include situations affected by government travel restrictions triggered by the COVID-19 outbreak. Regardless of cancellation reasons, all travelers must follow the standard cancellation process through the website they made their booking on. We will work with you to reschedule your visit as described in our policies and with your specific situation in mind.

If your travel plans are not finalized, consider purchasing our online Gift Cards which can be applied to any future date. Gift Cards and vouchers will also be issued in lieu of refunds.


STAY TUNED

We are closely following developments and will post additional updates as circumstances change.

We look forward to your visit!


Rose & Anatoly
POSSIBLE CHANGES TO OUR OPERATING PROCEDURES BEYOND MAY 22, 2020:

Your health and safety are important to us. In addition to taking extra care to disinfect our property due to COVID-19, we are doing what we can to protect our guests and ourselves. That's why we implemented a few additional safety protocols during a gradual transition to "B&Business as usual" after April 15, 2020:

  • We implemented a minimum 48-hour window between stays in order to perform a disinfection cleaning of our guest rooms before and after stays.
  • Limited in-person interaction between innkeepers and guests may be required.
  • Guests agree to avoid in-person contact with innkeepers and other guests.
  • Guests understand and agree that the risk of COVID-19 exposure will still exist. If a guest is exposed to COVID-19 or contracts it during their stay, we may be able to allow them to complete their reservation or remain for the length of their self-isolation period. Additional charges based on the original nightly rates will apply.

  • Breakfast may still be temporarily discontinued. If that is the case, no food or drink whatsoever may be consumed in our Breakfast rooms.
  • Innkeepers will not be entering occupied guest rooms during your stay. 
    • Fresh towels & toiletries will be dropped off outside of your room door.
    • Guests will be responsible for transferring their trash to the dumpster and used linens to the linen bin on a daily basis.
TAKE PROPER PRECAUTIONS BEFORE/DURING YOUR STAY:

  • If you haven't already, we recommend you read online all the advice available regarding sanitation and hygiene and make it part of your daily routine.
  • If you are still planning your trip and research your options, book your stay with us with confidence.
  • If you made a reservation for a stay with us and are ill, please stay home.
  • Pack/bring hand sanitizers & tissues for personal use.
  • During your visit/stay at Heart of the Village Inn: 
    • Sanitize hands with alcohol hand wash before entry.
    • Use tissues to capture any coughs or sneezes.
    • Regularly wash hands.
    • Keep a sensible distance from each other and avoid contact.
ADDITIONAL RESOURCES: