Heart of the Village Inn
Policies & FAQs
In order to make your experience with us the very best it can be, we have provided some helpful information and answers to common questions that will make your decision to stay with us as easy as it can be. If you have any questions please feel free to contact us.
Our room rates are based upon single or double occupancy. Included in the standard room rate is a 3 course deluxe Vermont Breakfast. Also included in your room rate are Free Local Telephone Calls and Wireless Internet Access. When more than two individuals occupy a room, a $25.00 per person, per night surcharge applies.
Deposit & Cancellation Policy:
A one night deposit (plus 9% tax) by credit card or check is required to confirm a reservation request.
We have a 21 day cancellation policy. If you cancel less than 21 days before your scheduled arrival, your deposit will be forfeited, unless we are able to resell the entire reservation. Please inquire with the Innkeeper if you are unclear about the deposit conditions.
If a guest does not show up for a confirmed reservation
Winter storm and weather related cancellation policy: There will be no automatic refunds of deposits for weather-related cancellations. If a weather emergency is anticipated, please contact the Innkeeper and options will be discussed. These options may include a partial refund, application of your deposit to a future date or no refund at all if the Innkeeper feels that conditions did not warrant your cancellation. If there is a state of emergency in Vermont and road travel is prohibited, your deposit will likely be refunded.
Generally, a two night minimum stay requirement is in effect for all weekends between June 15th and October 15th. This requires at least a two night reservation for all stays that include a Saturday night. This policy may be revised at any time based upon booking patterns and the time of year. You will be informed upon making your reservation, what the applicable policy is for the weekend you are inquiring about.
Q. What are your Check-in and Check-out times and may I arrive earlier or stay later than these times?
A. Check-in time is 3:00 pm and Check-out is 11:00 am. Although we never guarantee an early Check-in, please give us a call and we can advise you of the possibilities. A late Check-out (as late as 12:00 pm) may be requested when you arrive and we will do our best to accommodate you based upon staffing and how busy the Inn is that day.
Q. What plans should I make if I will be arriving later in the evening?
A. It's always appreciated when you can inform the Innkeeper of your planned arrival time. If you will be arriving later than 8:00 pm (7:00 pm during the off season), please let us know and we will leave instructions and access to your room key for whenever you arrive.
Q. We are traveling with children. Is this OK?
A. Of course, we welcome children of all ages and appreciate that you will be considerate of other guests who may not want to be disturbed. Let us know their ages and we will be prepared to accommodate them at breakfast as well.
Q. What is your smoking policy?
A. We are a smoke free Inn and do not allow smoking in the building. However you may smoke outdoors on the grounds and we will provide a recepticle for you. If you do smoke in the guestrooms, a $250 cleaning charge will be added to your bill.
Q. I have dietary restrictions. Will this be accommodated?
A. We will certainly do our best to provide for most any dietary needs for breakfast at the Inn. Please give us ample notice and we will plan our menus accordingly. No request is too small.
Q. What is your Pet Policy?
A. We do not allow pets, nor do we have a "resident pet" on property.
Q. Do you sell alcoholic beverages or may we bring our own?
A. The Inn has a beer and wine liquor license and we have a nice selection of both Red and White wines for sale by the bottle.
5347 Shelburne Road • Shelburne, VT 05482
Toll-free: (866) 985-9060 • Local: (802) 985-9060 • Fax: (802) 985-9070