Heart of the Village Inn

Policies & FAQ's 

In order to make your experience with us the very best it can be, we have provided some helpful information and answers to common questions that will make your decision to stay with us as easy as it can be.

Room Rates:

Our room rates are based upon single or double occupancy. Included in the standard room rate is a full Vermont Breakfast which features a tantalizing buffet of cold selections as well as a featured hot daily breakfast entree. Also included in your room rate are Free Local Telephone Calls and Wireless Internet Access. When more than two individuals occupy a room, a $25.00 per person, per night charge applies.

Deposit & Cancellation Policy:

A one night deposit (plus 9% tax) by credit card or check is required to confirm a reservation request. For stays of five (5) nights or more, a 50% deposit (of the entire stay) is required.

If you must cancel your reservation 14 days or more prior to your scheduled arrival date, your deposit will be refunded, less a 10% administrative fee. If you cancel less than 14 days before your scheduled arrival, your deposit will be forfeited, unless we are able to resell the entire reservation. During our peak Foliage Season from mid-September to late October, this cancellation will increase to 21 days. Please inquire with the Innkeeper, if you are unclear of the deposit conditions. 

If a guest does not show up for a confirmed reservation
or checks out before the scheduled departure date,
the guest will be charged for the entire reserved stay.

Winter storm and weather related cancellation policy: There will be no automatic refunds of deposits for weather-related cancellations. If a weather emergency is anticipated, please contact the Innkeeper and options will be discussed. These options may include a partial refund, application of your deposit to a future date or no refund at all if the Innkeeper feels that conditions did not warrant your cancellation.  If there is a state of emergency in Vermont and road travel is prohibited, your deposit will likely be refunded.

Minimum Stays:

Generally, a two night minimum stay requirement is in effect for all weekends between May 15th and October 25th. This requires at least a two night reservation for all stays that include a Saturday night. This policy may be revised at any time based upon booking patterns and the time of year. You will be informed upon making your reservation, what the applicable policy is for the weekend you are inquiring about.

FAQ's

Q. What are your Check-in and Check-out times and may I arrive earlier or stay later than these times?

A. Our normal Check-in time is 3:00pm and Check-out is 11:00am. Although we never guarantee an early Check-in, please give us a call and we can advise you of the possibilities. A late Check-out (as late as 1:00pm) may be requested when you arrive and we will do our best to accommodate you based upon staffing and how busy the Inn is the evening you check out.

Q. What plans should I make if I will be arriving later in the evening?

A. It's always appreciated when you can inform the Innkeeper of your planned arrival time. If you will be arriving later than 9:00pm (7:00pm during the off season), please let us know and we will leave instructions and access to your room key for whenever you arrive.

Q. We are traveling with children. Is this OK?

A. Of course, we welcome children of all ages and appreciate that you will be considerate of other guests who may not want to be disturbed. Let us know their ages and we will be prepared to accommodate them at breakfast as well.

Q. What is your smoking policy?

A. We are a smoke free Inn and do not allow smoking in the building. However you may smoke outdoors on the grounds and we will provide a recepticle for you. If you do smoke in the guestrooms, a $250 cleaning charge will be added to your bill.

Q. May I bring my pet with me to your Inn?

A. We have a limited policy regarding pets. Please inquire when you make your reservation. In general we accept dogs under a certain weight in two of our rooms. There is a $25 fee for additional cleaning of the rooms upon your check out. Dogs may not be left unattended in a room unless they are in a crate and will remain quiet.

Q. I have dietary restrictions. Will this be accommodated?

A. We will certainly do our best to provide for most any dietary needs for breakfast at the Inn. Please give us ample notice and we will plan our menus accordingly. No request is too small.

Q. Do you sell alcoholic beverages or may we bring our own?

A. The Inn has a beer and wine liquor license. By Vermont law, guests are not permitted to bring their own beer and wine into the Inn. We have a nice selection of Red and White wines as well as local Vermont beers and other selections.