General Rules and Policies
"GOOD FENCES MAKE GOOD NEIGHBORS". GOOD RULES AND CLEAR EXPECTATIONS CREATE A BETTER EXPERIENCE FOR GUESTS AND HOSTS ALIKE.
By making a reservation at the Heart of the Village Inn, you accept all of our Policies, Terms, Rules, and Conditions, including, but not limited to the following (listed alphabetically):
Alcohol: The Inn strongly reminds all of our guests and their visitors to not drink and drive. Guests are permitted to store and consume outside alcohol in their rooms only. The Inn is licensed to sell wine to our guests and currently offers a selection of Vermont-made reds and white wines (based on availability). Beverages purchased by guests from the Inn can be consumed in the Inn’s common areas as well as in the Inn's back porch and back yard. The Inn reserves the right to restrict the amount of purchase to guests or to not sell alcohol to guests who may appear intoxicated. The Inn sells alcoholic beverages by the bottle between 10am and 8pm only. The Inn does not issue any refunds for alcohol purchases.
Bed Setup: Due to occupancy and room size limitations, no additional bed requests can be accommodated. Save for the Barstow Suite's Annex room, all rooms have non-splittable King or Queen beds. (Infant cribs, cots, pullout beds, etc. cannot be accommodated and are not provided.)
Breakfast: Breakfast is offered daily between 8am and 9:30am. Reservations and requests for items on our extensive breakfast menu are required to be made by 7pm the night before. Please advise us at the time of making a reservation if you have any dietary restrictions, whether medical, ethical, or for reasons of conscience, and we will do our best to accommodate your request. Please be on time, as your breakfast will be custom crafted by the time we agreed to expect you.
- Full payment is required at the time of making a reservation. (See Payment) Should a credit card payment be declined, the reservation will be canceled immediately.
- Reservations made directly with us (this policy applies to reservations made directly on our website or by phone): Cancellations made 31+ days of the arrival date are assessed a 30% cancellation fee per room. If a guest cancels within 30 days of the arrival date, a cancellation fee in the amount of a full stay will be charged. Same-day reservations, as well as reservations based on promotional / lower seasonal rates, are non-cancelable regardless of the reason.
- Reservations made elsewhere (this policy applies to reservations made on Expedia, Booking.com, and any other such indirect 3rd party channels): Please refer to your original confirmation email sent to you by the external website or travel agency where your reservation was made for all proper cancellation processes.
Check-in: 3pm-7pm local time. Without owner's prior approval, check-in outside of stated hours will not be accommodated. Should early (12pm-3pm) or late (7pm-9pm) option be available, you agree to pay a $100 fee. Late check-in will only be considered with a minimum 2 night stay.
Check-out: 11am local time. Without owner's prior approval, late check-out cannot be accommodated. Should a late check-out option (11am-1pm) be available, you agree to pay a $100 fee. Unauthorized late check-outs will incur a minimum $500 fee.
Children: We are a family-friendly Inn. Please contact us if you are traveling with children (minimum age 5 years) so we could explain your options to you, as not all rooms may be available or suitable for your needs. Children are absolutely not allowed in the Webb Suite.
Damage Recovery: Heart of the Village Inn is a "home away from home" and the expectation is that guests will treat it with respect and care. Any damage, including, but not limited to stains, caused to the property by any of our guests will be an immediate financial responsibility of such guests. Any and all non-negotiable damage charges will be determined solely by the Inn owners.
Final Cleaning Fees: Any excessive trash left behind will result in a minimum $50 final cleaning fee. The Inn reserves the right to access the exact amount of final cleaning fees after check-out.
Housekeeping: Your hosts are not maids or servants. They provide limited daily housekeeping (towel replacement and minor/bathroom trash removal only) between 11am and 1pm. Your hosts will not be remaking your bed during your stay. We are a "carry-in/carry-out" business; removal of any excessive trash/recycling is our guests' responsibility. There is a specially designated trash/recycling disposal area on the Inn's grounds behind the Carriage House.
Minimum Age Required to Make a Reservation or to Check-In: 21 years
Occupancy: Our King and Queen rooms have a maximum occupancy of 2 guests (1 must be an adult). Our Barstow and Harrington family suites have a maximum occupancy of 4 guests (1 must be an adult). Couples traveling with a young child (minimum age 5 years) and not requiring an additional bed are welcome in any King room, save for the Webb Suite (adults only). There is a $20 additional breakfast fee per day for the 3rd person.
Parking: Complimentary parking for vehicles no larger than a full size passenger car is available in the Inn's outdoor parking lot. Limit one vehicle per room/suite per stay. Street parking may be available in the area for oversized/additional vehicles. The Inn assumes no responsibility for any damage to guests' vehicles.
Payment: All major credit cards and debit cards with a Visa/Mastercard logo are accepted. If using a debit card or cash, please note that we will need a valid credit card to place a hold for nightly room charges and incidentals. We require 100% prepayment at the time of reservation. A nominal $1.00 temporary hold will be placed on your credit card immediately for card validation purposes. The full amount will be processed within 24 hours. Should a credit card payment be declined, the reservation will be canceled immediately. Nightly room rates, retail sales, and any other charges are subject to applicable state and local taxes. If paying with a Bed&Breakfast.com gift card, please be advised that only 80% of the amount paid with a Bed&Breakfast.com card can be used towards your reservation (Bed&Breakfast.com charges us a 20% processing fee.)
Personal Guests: Only registered guests are allowed on the property or in the guest rooms. If you expect personal guests to visit you at the Inn, please secure your hosts' approval prior to inviting anyone over.
Pets: Absolutely no pets of any kind or size are allowed on the Inn's grounds and premises. If a guest brings a pet into an Inn room or any other indoor area of the facility, a minimum charge of $500.00 will apply and a guest's reservation will be canceled immediately without a refund.
Property / Noise / Nature: The Inn is an 1886 historic Victorian residence converted into a short-term hospitality business located in the middle of a bustling town of Shelburne, a popular tourist area. Expect being exposed to season-related realities and everyday suburban noise as well as daily/nightly activity noise made by other Inn guests. We do request that all of our guests respect each other's privacy and minimize all noise after 10pm.
Smoking: Heart of the Village Inn is proud to be 100% non-smoking. If a guest chooses to smoke in a room or any other indoor area of the facility, a minimum charge of $500.00 will apply and a guest's reservation will be canceled immediately without a refund. Responsible smoking outside is permitted.
Whirlpool Tub: Only available in our Webb Suite. Please enjoy it between 8am and 8pm only, should the Barstow Room/Suite below be occupied.
These Rules and Policies are effective as of April 1, 2015. We reserve the right to revise them at any time without notice.